A Proposed Architecture for E-Wallet Integration in Telecom Mobile Applications The Case of My Libyana

Abstract

 This research investigates the critical factors influencing the integration of e-wallet services within the "My Libyana" mobile application in the Libyan market. Despite the high penetration of mobile services, the adoption of digital financial integration remains hindered by technical instability and user trust concerns. Through a structured field survey of 26 active users, this study identifies that technical reliability, specifically regarding transaction stability, is the primary barrier to adoption (57.7%). Furthermore, the study analyzes user interface preferences to determine the most effective design for a scalable financial module. Based on these findings, an Event-Driven Architecture (EDA) utilizing a Messaging Queue system is proposed as a robust solution to mitigate network instability and enhance transactional integrity. The research concludes that transitioning toward a modular, asynchronous architectural design is essential for building a secure, user-centric financial ecosystem within the existing telecommunications infrastructure.