دور الإدارة الإلكترونية في تحسين الأداء المؤسسي في المصارف التجارية الليبية دراسة ميدانية لبعض المصارف التجارية بالمنطقة الغربية (صرمان – صبراتة – العجيلات)

Abstract

This study aimed to identify the role of e-management in improving institutional performance. The field study focused on branches of commercial banks in the Western Region. To achieve the study's objectives, a descriptive-analytical approach was used, employing a questionnaire to collect, analyze, and interpret data using SPSS software, which includes a suite of statistical tests. The study's key findings revealed a statistically significant positive correlation (p < 0.05) between e-management processes and their role in improving institutional performance at the banks under study. The results also demonstrated a statistically significant correlation (p < 0.05) between e-management processes and improved institutional performance. The study offers several recommendations, most notably increasing attention and focus on all e-management processes to enhance performance at the banks under study, and adopting the e-management concept as an approach to continuous performance improvement at these banks.